This also means that you must configure everything yourself.
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You will have full control over your configuration. You manage the SBC yourself or take advantage of partner offerings, such as telco providers. You connect Teams to the PSTN operator via a Session Border Controller (SBC). As an example, some operators only offer their SBCs in certain countries, and they might not cover emergency numbers. You are limited to what the operator is offering. If you have existing contracts with an operator, such as for mobile phone plans, there might be synergies or financial benefits. It’s a carefree package where the operator takes care of everything for you. Selected PSTN operators (mostly large telco companies) manage the SBCs for you and take care of the hardware management. This is an overview of the three methods and what you need to consider with all of them. Especially multi-national organizations should ensure plenty of time for finding and implementing the right method. You will have to thoroughly evaluate the different options and check how they fulfill your requirements. No matter how you do it, connecting Teams Phone to the PSTN is not just a two-hour job. You have three options to do so: Operator Connect, Direct Routing, and Microsoft Calling Plans. If you want to use Teams as your phone system, you need to connect it to the Public Switch Telephony System (PSTN). With Teams, you can scrap your old phone system and use Teams as your single communication platform. Why should you pay for a separate phone system? In the E5 license, the Microsoft Teams Phone System & Audio Conferencing is included.
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Most companies choose the E5 license as it offers extended functionality for security, analytics, and speech functions. The best part? Most companies already have the necessary functionality in their Microsoft Office 365 license. You can assign a real phone number to a Teams user or user group and receive calls directly in Teams.
Teams Is Also a Telephone Systemīesides calling other Teams users, you can also connect Teams to the ‘outside world’ and use it as a full-fledged phone system. For example, employees can sign into the Teams app on their mobile phone or from a browser to join a meeting and get access to the associated SharePoint files. Users can log into Teams from anywhere on any device – and get instant access to all the collaboration and communication tools mentioned above. Teams ensures a secure way of modern work. This makes it easy to collaborate on documents, keep all files in one place, and manage permissions.Īnd then obviously, you can use Teams for multi-modality conferencing: one-to-one phone or video calls, and meetings with other users – both inside and outside your organization. Users can easily create ad-hoc group chats or a ‘Team’ (what Microsoft calls a group of users within Teams) with subchannels.Įvery Team automatically comes with an associated SharePoint folder. The chat in Teams is much better than in Skype for Business, offering extensive functionality, such as replying to specific messages, formatting texts, and more Gifs and emojis (👍 😥 🧡). Microsoft Teams is more capable UC solution offering integrations into business applications that are a lot easier and more powerful. Skype for Business is a good Unified Communication (UC) solution offering integrations into business applications. Updates are non-disruptive and rolled out automatically, meaning that all new features are available to all users instantly. It doesn’t matter where your users are located – with Teams, you can manage everyone from one place. Teams makes managing your UC solution a lot easier, especially if your organization is spread across different locations. There is no more need for infrastructure maintenance or updates in the middle of the night. With Teams, all the infrastructure is hosted in the cloud by Microsoft. You can get rid of your Skype for Business Servers. What’s Great About Teams Teams Simplifies IT
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